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Localy Ownede

CUSTOMER SERVICE

   
Our goal at Peoples Bank and Trust Company is to provide our customers with the best customer service.  We have carefully planned all our products and services to meet the needs of every member of your family and/or business.  When you visit the bank or use our Online Banking, Xpress Phone Banking or ATM, we want you to be completely satisfied and know that we have done everything to make your banking experience pleasant and satisfactory.

Suggestions
If you should have suggestions about any of our products or services, please feel free to contact us at (502) 484-3466 or in writing at PO Box 8, Owenton, KY  40359. 

Contact Us
Peoples Bank mailing address is PO Box 8, Owenton, KY 40359.
Below is a list of our phone numbers if for any reason you need to contact us.   

Location
Peoples Bank is located at 101 N Main Street in Owenton.  Our ATM is located in our back parking lot in Owenton.

Check Reorders
To reorder checks fast without changes go to www.ordermychecks.com or call 1-800-275-1053.  To reorder checks with changes, call (502) 484-3466 or stop by and a customer service representative can assist you with your check order.

Wiring Instructions
If you wish to have a wire sent to Peoples Bank the following information is required:
Send wire to Bankers Bank of Kentucky, 107 Progress Drive, Frankfort, KY  40602, Routing #083901896 for credit to Peoples Bank & Trust Company, 101 N. Main Street, Owenton, KY  40359, Routing #083903085 for further credit to YOUR NAME and ACCOUNT NUMBER.

Lost or Stolen Debit Card
Call 800-453-4270 or 800-325-3678 if you need to report a lost or stolen debit card.

We want to Hear from You
One of the great things about being a locally owned, locally operated financial institution, is the privilege of knowing our many loyal customers. If we have fallen short on delivering our products or services, or if we have done an exceptional job, we want to know.  We appreciate your business and we look forward to hearing from you.

Important Phone Numbers:
(502) 484-3466
Xpress Phone Banking (24 hour automated banking service) - 502-484-2600

Conforming Loan Payment Notice
All loan payments must be accompanied by the account number or payment coupon provided.  Loan payments must be sent to Peoples Bank & Trust Company, PO Box 8, Owenton, KY 40359.  Loan payments may also be made in person to personnel in our lobby location.  Our hours of operation for receiving loan payments are 9:00 am - 4:00 pm, Monday - Friday and 9:00 am - 12:00 pm, Saturday (except bank holidays).  All other payments received will be credited as of the next loan operations business day or as otherwise permitted by law.

 

 


 

 FDICEHL